Tesco - Customer Service Essay - 1619 Words

Tesco Ââ€" Customer service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Todays world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations. To achieve†¦show more content†¦Payment facilities: Customers want the company to provide a variety of payment facilities. (E.g. credit card, cash) so they can pay for the goods easier. Facilities: Customer may need a rest place and toilet when they shop in Tesco. Disable will need a lift and disable toilet. Customer with kids or baby will need some facilities for them. The needs and expectations of internal customers: Information and Assistance: Internal customers need to get the new information about the company and get assistance on employment law in relation to personnel problems. Communication: Employees of Marks Spencer are kept well informed of the performance and objectives of the group through personal briefings, regular meetings and e-mail. Regular stock: They need regular stocks of advertisements, printed forms and to buy stationary and repair. Inter-shop computer: Internal customers want rapid processing of transactions through the inter-shop computer system. Complaints: If they are dissatisfied with the services of head office or regional shops, they need to be able to make a complaint. Services: Internal customers need politely given services. Delivery on time: They want documents that are sent from other offices delivered on time. Training: New workers will be relatively unproductive if they received no job-related training. Payment:Show MoreRelatedCustomer services at Tesco4812 Words   |  20 PagesMethods used by Tesco to monitor if good customer service is taking place. If Tescos know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tescos is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcherRead MoreTesco : Customer Services And Meeting The Needs And Expectation Of The Customers2213 Words   |  9 Pagesorganisation which Tesco and I will link the expectation of client to the organisation and the method they use to provide the Services and meeting the needs and expectation of the customers. How the organisation provides customer services. Tesco is worldwide organisation which is well known in providing services to their customers, the organisation is been operating since the early 1924 providing services to consumers. Tesco provide their services to its customers, there are many type of services that TescoRead MoreA Critical Study Of Service Quality And Customer Satisfaction At Tesco2307 Words   |  10 Pagesstudy of service quality and customer satisfaction at Tesco, Uk. Student: Margeanu Vlad ID: K1122783 Supervisor: Dr. Emmanouil Noikokyris Kingston University Word count: 2042 1 i Content Title 1 i Contents 2 Abstract 3 Literature review 4-6 Methodology 7 Conclusion 8 Action Plan 8 References 9 2 Abstract: The dissertation will examine the service quality of Tesco and how satisfied are customers with Tesco’s customer service. Customer satisfactionRead More Tescos Customer Service Essay1603 Words   |  7 PagesTescos Customer Service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitorsRead MoreHow functional areas link1130 Words   |  5 PagesIn this assignment I will be discussing how functional areas link with each other within Tesco. The functional areas in any business can’t work alone; they must interact with other departments and have good communications within them. Most functional areas in Tesco deal with external people or organisations, these are called external links. For example, suppliers, which are usually contacted by the purchasing or production function to make orders; the RD department then contacts specialist suppliersRead MoreCustomer1411 Words   |  6 Pagesa successful company should focus on its products and profits. But now, marketers tend to regard satisfying customer needs as one of the key elements of achieving success under contemporary marketing environment where is filled with fierce competition. This indicates that many firms nowadays always attempt to identify customer needs and concentrate its production and strategies on customer demand in order to survive in the market. This essay will firstly clarify the reasons behind the trend, whichRead MoreStakeholders Of A Business Organization1120 Words   |  5 Pagesthe sales. Workers want to work to earn high wages and keep their jobs. Employees are an important part of T esco as they are the company backbone, it is important that Tesco employees are kept happy and highly motivated within work to provide the customers the best possible customer service. †¢ Managers- The managers take care of the employees. Managers are concerned about their salary. Tesco have managers to keep employees in order and make sure they know their specific job duties. External Stakeholders:Read MoreD1 Evaluate the Influence Different Stakeholders Exert in One Organisation1461 Words   |  6 Pagesgoing to evaluate the influence that stakeholders exert on Tesco. I will be evaluating the following stakeholders: customers, employees, shareholders, suppliers, the government and owners. The first stakeholder I am going to evaluate is customers which are external stakeholders. Customers contribute to profit levels and turnover through buying products and services. People are stakeholders in a company for financial reasons, customers do not want to have to spend an excessive amount of money toRead MoreThe Success Of Tesco And The Uk Supermarket Industry1143 Words   |  5 Pagesit is based upon capturing market share in the best possible manner to enhance the brand appeal and acceptance in the long run. Tesco is one of the largest supermarket chains in the UK, with a huge brand presence. It has introduced loyalty schemes that have been successful in attracting customers, along with enhancing the brand’s appeal and success. The success of Tesco is well known along with the fact that the brand lacked success in gaining the top position in the supermarket industry, when itRead MoreTescos Functional Areas1270 Words   |  6 PagesFunctional areas In all companies there are many different tasks which need to be carried out regularly, in order for the business to reach its aims and objectives. Stock needs to be brought, the bills and finances need to be controlled, and customer service issues dealt with and so on. In a small organisation one or two people may do all the jobs, whereas in a large organisation people have to be specialized in many different individual tasks. In a large company it is easier to identify the separate